Refund Policy

📘 Refund Policy for eBooks

Thank you for choosing MamiMani Digital Library. We are committed to delivering high-quality digital content and a seamless shopping experience. Before making a purchase, please take a moment to review our refund policy for eBooks.

🧾 Nature of Digital Products

All eBooks are delivered electronically and are considered consumed upon download or access. As such, traditional return policies do not apply. However, we do offer limited refunds under specific conditions.

✅ Eligibility for Refund

You may request a refund in the following situations:

  • Duplicate Purchase: If you accidentally purchase the same eBook more than once, we will issue a refund for the duplicate transaction.

  • Technical Issues: If you are unable to access or download your eBook due to a technical problem and we are unable to resolve the issue promptly, a refund may be issued.

📩 How to Request a Refund

To initiate a refund request, please:

  1. Contact Us: Email us at [email protected] within 24 hours of your purchase.

  2. Provide Details: Include your order number, eBook title, and a brief explanation of your issue.

  3. Review: Our support team will evaluate your request and determine if it meets the conditions outlined in this policy.

  4. Resolution: If approved, your refund will be issued to your original payment method within 3–5 business days.

❌ Non-Refundable Circumstances

Please note that refunds will not be issued in the following cases:

  • You changed your mind after purchasing.

  • The eBook has already been downloaded or accessed.

  • You mistakenly believed the product was a physical book. (We clearly indicate all products are digital.)

  • You no longer need the eBook due to reasons such as course cancellations or textbook changes.

  • You purchased the wrong title by mistake, despite clear title, cover, ISBN, and description provided.

  • The page numbers differ from a printed version. (Digital formats like EPUB/MOBI may have different pagination.)

  • Minor formatting or readability concerns (e.g. small font, blurry page, etc.) where a suitable replacement has been provided.

📬 Need Assistance?

For any questions regarding our refund policy, feel free to reach out to our team at:
📧 [email protected]
We’re here to help and ensure your experience with MamiMani Digital Library is a positive one.

This policy is subject to change without prior notice. Updates will be posted on our official website.

Thank you for your understanding and trust in MamiMani Digital Library.